1.Customer Care Essentials
2.Basic Socializing with Customers
3.Face-to-Face with Customers
4.Managing Customers on the Phone
5.Call Center Success
6.Delivering Customer Care through Writing
7.Handling Problems and Complaints
Transcripts
Answer Key
Phrases to Use
A-Z Wordlist
© 2015- utag.cn 版权所有
电子营业执照
ICP备案证书号: 
沪ICP备05013223号-20
沪公网安备 31010902003034号
出版物经营许可证: 新出发沪批字 第 T0015 号
